Service Disclaimer

This Service Disclaimer is incorporated into and forms part of the Terms of Service governing the engagement between Neatfile and any Client. Please read carefully.

1. We Are Not Licensed Professionals

Neatfile and its principal, J. Blignaut, are not:

• Licensed real estate agents, brokers, or salespersons in any U.S. state, the Republic of South Africa, or any other jurisdiction;
• Attorneys or members of any bar association;
• Certified Public Accountants or licensed financial advisers;
• Title agents, escrow agents, or settlement officers;
• Licensed insurance producers, brokers, or adjusters;
• Notaries public authorized to administer oaths or witness signatures;
• Mortgage loan originators (MLOs) registered under the SAFE Act or any equivalent.

Any work product produced by Neatfile is administrative in nature, prepared under the supervision of the Client's licensed broker or agent, and is not a substitute for advice or services from any of the above licensed professionals.

2. No Legal, Tax, or Financial Advice

Nothing prepared by Neatfile constitutes legal advice, tax advice, financial advice, or investment recommendation. Where contracts, disclosures, or other documents prepared with our assistance contain content that affects the legal rights, tax position, or financial outcomes of any party, the Client is solely responsible for ensuring such content is reviewed and approved by appropriately licensed professionals before execution or distribution.

3. No Representation in Transactions

Neatfile does not represent any party to a real estate transaction. We do not act as buyer's agent, seller's agent, dual agent, transaction broker, or any other licensed agency role. The Client (and the Client's brokerage) remains the sole licensed party representing principals to a transaction.

4. Supervised Model

All work performed by Neatfile is performed under the supervision of the Client's Supervising Broker. The Supervising Broker:

• Reviews and approves Neatfile's work product before it is delivered to clients, principals, or third parties;
• Retains ultimate licensed responsibility for the transaction;
• Is responsible for ensuring that Neatfile's role complies with applicable state real estate licensing laws governing unlicensed assistants.

The Client warrants to Neatfile that the Client has the authority to engage an unlicensed back-office assistant under their applicable state's real estate regulations and that proper supervision will be maintained throughout the engagement.

5. Accuracy of Information

Neatfile relies on information provided by the Client and by parties to the transaction. We do not independently verify the accuracy, completeness, or current validity of:

• Property descriptions, MLS data, or comparable sales information;
• Title chains, recorded encumbrances, or property tax records;
• Lender disclosures, loan terms, or interest rate quotes;
• Inspection reports, appraisals, or environmental assessments;
• Insurance binders, policies, or coverage scopes;
• Personal information provided by buyers, sellers, or other parties.

The Client and Supervising Broker are responsible for verifying the accuracy of all material information before relying on it.

6. AI-Augmented Workflow

Neatfile uses artificial intelligence tools to accelerate document preparation, summarization, and routine administrative tasks. AI-generated drafts are subject to human review and quality control before delivery, but no AI tool is infallible. The Client acknowledges that:

• AI-assisted output may contain errors, omissions, or inaccuracies;
• Final review and approval rests with the Client and Supervising Broker;
• Neatfile does not guarantee the absolute accuracy of any output, AI-assisted or otherwise.

7. Third-Party Services & Platforms

In the course of providing Services, Neatfile interacts with third-party software platforms (including but not limited to Dotloop, DocuSign Rooms, SkySlope, Brokermint, Paperless Pipeline, and email systems). Neatfile is not responsible for the availability, security, or accuracy of any third-party platform. Outages, errors, or breaches affecting such platforms are outside Neatfile's control.

8. No Guarantees of Outcomes

Neatfile makes no warranty, express or implied, that:

• Any transaction will close;
• Any deadline will be met by other parties;
• Any contract term will be honored by other parties;
• Any specific outcome will result from our Services.

9. Limitation of Liability

Neatfile's liability for any matter arising under or in connection with the Services is limited as set forth in Section 5 of the Terms of Service. The Client expressly accepts those limitations as a condition of engagement.

10. Jurisdictional Compliance

Real estate licensing and unlicensed assistant rules vary by U.S. state. Some states impose strict limitations on what unlicensed personnel may do, including but not limited to drafting contracts, communicating with clients, attending closings, or holding monies. The Client warrants that:

• The Client has reviewed the rules of the relevant state(s) regarding unlicensed assistants;
• The scope of work assigned to Neatfile complies with those rules;
• The Client will not assign tasks to Neatfile that constitute the unauthorized practice of real estate, law, or any other licensed profession in the relevant jurisdiction.

11. Geographic Scope

Neatfile primarily serves real estate professionals located in the United States. Where Services touch other jurisdictions (e.g., a client based in the United Kingdom, Australia, or Canada), additional jurisdictional considerations may apply and are addressed on a case-by-case basis through written engagement.

12. Acknowledgment

By engaging Neatfile, the Client acknowledges having read, understood, and accepted this Service Disclaimer and the related Terms of Service and Privacy Policy.

13. Contact

Questions or concerns: justin@neatfile.co. Neatfile · J. Blignaut · Benoni, Gauteng, Republic of South Africa.